Susan created Lost & Found in 2023 following a fifteen year collaboration as the Communication Design Partner at PUBLIC Architecture + Communication. She is an expert in design, community and stakeholder engagement, and the design of processes for Reconciliation. Susan’s work over the past three decades ranges in scale from postage stamps to billboards, and in ambition from a sign recognizing a single donation, to shaping new processes in design for learning better ways to live together.
Always an immersive environment designer—beginning with a background in design for the stage, followed by a career in graphic and exhibit design, she leads Lost & Found in projects which include interpretive exhibition planning and design, developing brands for spaces, and shaping wayfinding signage strategy. Her work is about weaving cultural and brand visual messaging into the built environment—indoors and out.
Susan greatly enjoyed her role in re-telling the story of Canada, one inch at a time, through her two terms on the Canada Post Stamp Advisory Committee. As well, she has been on advisory panels for Capilano University IDEA program and the global Society for Experiential Graphic Design (SEGD). She has been a juror for national competitions in graphic design, advertising and photography and has been invited to speak internationally on topics such as Storytelling in the Landscape and Branded Environments. View her 2020 webinar, for the Registered Graphic Designers DesignThinkers Conference, entitled Nothing to Buy Here.
Susan is proud of her role as creative director and design mentor, nurturing and encouraging the team in the creation and execution of bold and beautiful ideas. She is currently engaged in PhD research on design practice and process as a means of intercultural reconciliation at Simon Fraser University.
